Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that are most likely to meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
A. General Account Registration - When you register for an account on Shelf.Network in order to purchase a vehicle or access any of our services, we ask for certain information. As part of the account registration process we ask for your name, phone number and email address. In addition, when creating the account, you will also be required to choose a password for accessing the created account. We store the information you have provided in our database.
B. Registration for Events and Forms - We record your name, email, phone number and, if required to be provided, address that you submit when you (i) register for events, including webinars or seminars, (ii) subscribe to our newsletters or any other mailing list, (iii) provide your information in connection with coupons and promotions that we are running, (iv) participate in contests or respond to surveys, (v) submit a form to request one of our customer support representatives to contact you, (vi) speak to our customer support representative through live chat or (vii) when you contact Shelf.Network for any other purpose.
C. Placing a Bid, Making an Offer, Using the Buy Now - If you choose to make an offer, place a bid or buy a vehicle on our Site, we collect information about your offer, bids and buying behavior. That information can and will be used by our subsidiaries, affiliates and business partners.
D. Other Interaction with Shelf.Network – Information included in any submissions on our ‘Contact Us’ page or other form where you try to contact Shelf.Network in connection with general or specific enquiries or support. We may also record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
A. Information from Browsers, Devices and Servers - When you visit our Site, whether as a registered or non-registered user, our servers collect information that web browsers, mobile devices and servers make available, such as your computer’s Internet Protocol, IP address, browser type, browser software version, language preference, time zone, referring URL (i.e. the webpage you were on before coming to our Site), date and time of access, the time spent on those pages and on our Site, operating system, mobile device manufacturer and mobile network information and other such related statistical information. We include these in our log files to understand more about visitors to our Sites. In addition, we may use third part services that collect, monitor and analyze this type of information with the purpose of increasing our Site’s functionality and user friendliness, to better tailor it to your needs, and in some cases to detect suspicious activity. These third-party service providers have their own privacy policies addressing how they use such information.
B. Information from Application Logs and Mobile Analytics - We collect information about your use of our products, services and, where applicable, mobile applications from application logs and in-house and third-party usage analytics tools and use it to understand how your business use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
A. Login using Federated Authentication Service Providers - You can log in to Shelf.Network using supported federated authentication service providers such as LinkedIn, Facebook, Twitter and Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.
B. Referrals - If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at info@shelf.network to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
C. Information from Social Media Sites and other Publicly Available Sources - When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. Once this information is collected, it may remain with us even if you delete it from the social media sites. Shelf.Network may also add and update information about you, from other publicly available sources.
We mention various purposes for using your information above. In addition to those purposes, we may use your information for the following purposes:
If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Shelf.Network or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.
You can choose not to provide optional profile information. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
Shelf.Network and its affiliates and subsidiaries have access to the information covered in sections 1, 2 and 3. We do not sell, rent nor lease any of your personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.
Employees and independent contractors of all Shelf.Network group entities have access to the information covered in sections 1, 2 and 3 on a need-to-know basis. We require all employees and independent contractors of Shelf.Network, its affiliates and subsidiaries to follow this Privacy Policy for personal information that we share with them.
We may need to share your personal information and aggregated or de-identified information with third party service providers that we engage, such as marketing and advertising partners, shipping providers and companies (as mentioned above), live chat and customer relationship management application providers, event organizers, web analytics providers, merchant banks and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Shelf.Network retains your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations.
Shelf.Network fully cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the Shelf.Network from bad actors. Therefore, in response to lawful requests by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can disclose your name, city, state, telephone number, email address, User ID, fraud complaints, and offer and payment history without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; or report suspected illegal activity.
Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances such as preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies or protecting the safety of our users.
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.
We make every effort to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us info@shelf.network.
From time to time, we may update this policy. If the updates have minor consequences, they will take effect immediately when we post the revised Privacy Policy on our Site. If there are substantial changes to the Privacy Policy, it will be effective 30 days after we initially posted the Privacy Policy on our Site and sent you an update email.
Until the new policy takes effect, if it materially reduces the protection of your privacy right under the then-existing policy you can choose not to accept it and terminate your use of our Site and services and stop purchasing products from our Site. Continuing to use our Site, purchase our products and user our services after the new policy takes effect means that you agree to the new policy. Note that if we need to adapt the policy to legal requirements, the new policy will become effective immediately or as required by law.
This policy is an integral part of our Terms of Use and, as applicable, any other agreement entered into between you (or the entity that you are acting on its behalf) and us. Therefore, this Privacy Policy is hereby incorporated into the Terms of Use and any such agreement.